Sometimes when you try to use a Promo Code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the Promo Code correctly. Read the terms and conditions of the promo code. Also make sure the Promo Code applies to at least one item in your bag – not all items are eligible for promo codes.
If none of these issues apply, make sure you’ve entered the Promo Code exactly as it appears. It’s easy to make mistakes if you enter the code manually. Some common mistakes are:
- Check spacing, character errors and/or spelling mistakes.
- The Promo Code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
- Check you’re not mixing up the numbers 0/1 and the letters O/I.
If you are sure your Promo Code is valid for your order but it still doesn’t work, please contact us.