Every 6-Directions product is made to last from high-quality materials. Quality is paramount to us. We thoroughly test all our products in real-life conditions to make sure they are in the best possible position to stand up to the uses they were designed. But it’s an inevitable reality that products can get damaged on their way to the buyer.
6-Directions products come with a one-year warranty that starts on the day you purchase your 6-Directions product. Defective 6D products are returnable during the warranty period. Please keep the receipt as proof of purchase. Performance under warranty includes rectifying all functional defects free of charge that are caused by deficient material. Once you do return it, our quality assurance department will inspect it. We will either provide a replacement or repair the product, at our discretion and under the exclusion of the right of annulment or price reduction, if we assess that the product was damaged during the manufacturing process, or if they are in a different condition to how they are supposed to come from the factory
Excluded from the warranty are deficiencies caused by forceful damage, improper use, modification and unprofessional repair attempts. Deficiencies due to normal wear and tear are also excluded. Other claims, particularly compensation for damage to items other than the product itself, are also excluded.
We cannot compensate for products that were damaged for other reasons, including forceful damage, improper use, modification, unprofessional repair attempts, and normal wear and tear. Other claims, particularly compensation for damage to items other than the product itself, are also excluded. We cannot compensate if the product was bought from anywhere other than our online shop.
Please note the life expectancy of a product depends on the individual using it; their characteristic wear pattern and the conditions in which it’s used. Products damaged by normal wear and tear, or products that have exceeded their reasonable lifespan, will not be not replaced.