This depends on where your products were purchased and the type of products they are.

Returns and Withdrawal policy for items purchased at the 6-Directions Online Shop
The easiest and our preferred way to withdraw from the purchase agreement and return your products for free at the same time, is to follow the instructions on how to return a product. However, you have the right to exercise your right of withdrawal from the purchase agreement by submitting a clear declaration stating your decision to withdraw from the contract of sale. For more details, please read clause 2.13 and further of our Terms & Conditions.

You can return your online order within 14 days of receiving your order without having to give any reason. If you received items from one order in several parcels, the 14 days return period begins on the day you received the last parcel. In order for us to fully refund your returned items you must return them in suitable packaging and if the items are not used, worn or damaged more resulting from the handling than what is necessary to establish the nature, characteristics and functioning of the items. The product mut be in its original state and packaging. Items purchased from the online shop cannot be returned or exchanged at our authorised reseller store.

Items purchased at an 6-Directions authorised reseller
Requests for refunds of any article bought at a wholesale partner or other 6-drections authorised resellers will not be accepted or approved. If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies.

By | 2018-03-16T20:33:35+00:00 March 16th, 2018|Comments Off on WHAT ARE THE CONDITIONS FOR RETURNING MY PRODUCT(S)?